Frequently Asked Questions -

We make a number of documents, including PDFs, Word docs and PowerPoint presentations which are in the format of either pdf, doc, docx, ppt, pptx, odt, ods or odp, accessible.
We entertain requests for alterations within the stipulated time of 24 hours. You just need to mail us your altered requirement at with your Document Type and User ID.
We have a coherent and rigorous process of making documents accessible with the help of our novel approach of paired testing, wherein a sighted engineer works with a visually impaired engineer to provide a realistic feedback.
We strongly adhere and comply to the given accessibility guidelines, including Web Content Accessibility Guidelines 2.0 (WCAG 2.0), Section 508 and ADA (Americans with Disabilities Act).
You can pay via a debit/credit card or net banking. If you have any other payment mode, you can write to us at and we’ll set-up a payment method accordingly.
In case you want a refund, mail us at If deemed that your cause is valid, refund will be initiated immediately.
We coherently tag tables and provide descriptions for the images or charts and get them tested by our visually impaired engineers to provide realistic and accurate results. In case of certain images which contain mathematical expressions, chemical formulae or any technical information, our SMEs provide precise descriptions for the same.
There are varied prices according to your document type. For example, per PDF page, you need to pay $8 which will then be multiplied to the number of pages in your document that you want to make accessible.
Our team works 24/7 to make documents accessible. The delivery date will be intimated to you immediately on your Dashboard after completion of the payment. For the documents which are less than 10 pages, the accessible document will be delivered within 24 hours.
Yes, Files Accessibility makes PDF forms accessible as well. For your PDF form or if any page in your document is in the PDF form, you will be charged as per the rates of the PDF form, i.e., $40.